Privacy & GDPR



 

Below is the Privacy Policy for Profe Ana Eslava (“the Website”), which complies with current data protection regulations in the European Union and Spain, and includes a specific section for users residing in the United States.

1. Identification of the Data Controller

• Controller: Ana Zoraimy Eslava Graterol

• Tax ID (NIF): 55.268.461J

• Registered Address: Calle Salado 4, 41010 Seville, Spain

• Trade Name: Profe Ana Eslava

• Contact Email: info@profeanaeslava.com

• Telephone: +34 665 670 336

This Website provides educational and language training services (English and Spanish) through videoconferencing and virtual learning environments (LMS).

2. Scope

This Privacy Policy applies to all users browsing the Website, enrolling in courses, making inquiries, or purchasing services from Profe Ana Eslava. By accessing and using this Website, you explicitly accept the terms set forth in this policy.

3. Legal Basis for Data Processing

Data is processed primarily on the following legal grounds:

• Legal Obligation: To issue invoices and comply with tax and accounting regulations.

• Consent: Users must explicitly accept this Privacy Policy prior to submitting any contact, enrollment, or subscription form on the Website.

4. Personal Data Collected

1. Identification Data: Name and surname, email address, tax ID (for issuing invoices and course enrollment).

2. Contact Information: Email address and, in some cases, a phone number if the user chooses to provide it.

3. Browsing Data: Data collected via technical cookies necessary for the Website’s functionality (see the Cookies section).

No sensitive data is collected (e.g., health data, religious beliefs, etc.).

5. Purpose of Data Processing

Personal data is collected and processed for the following purposes:

1. Academic and Commercial Relationship Management: To handle the enrollment of users in English and/or Spanish courses, as well as to issue invoices.

2. Provision of Educational Services: Access to virtual learning environments (LMS) and the use of external videoconferencing tools (Zoom, Google Meet, etc.), where each user must accept the privacy policies of these platforms, for which Profe Ana Eslava assumes no responsibility.

3. Communication with the User: Sending information regarding courses, tutorials, updates, and necessary notifications for the correct provision of services (by email or phone).

4. Handling of Requests: Responding to inquiries, information requests, refunds, and any other tasks arising from the contractual relationship.

6. Enrollment and Subscription Forms

To enroll in courses or submit any information request, you need to complete the contact or subscription forms on the Website. By doing so, you accept:

• This Privacy Policy.

• The use of your data for the purpose of managing your course participation and related academic communications.

7. Payment Gateways and Third Parties

• Profe Ana Eslava uses external payment gateways (e.g., PayPal, Stripe, or others) that operate under their own privacy policies.

• No financial data (credit/debit cards) is stored on the Website. Only the minimum data necessary to complete the transaction and issue invoices, if applicable, is collected.

8. No Sharing of Personal Data with Third Parties

Profe Ana Eslava does not sell or share personal data with third parties for commercial purposes. Only the essential data is shared with service providers that are indispensable for business activities (e.g., hosting providers, videoconferencing platforms, LMS) and always under the necessary contractual guarantees of confidentiality and in compliance with data protection regulations.

9. Cookie Policy

This Website only uses technical and necessary cookies for its proper functioning.

• No analytics, advertising, or social media cookies are used.

• For more information, an additional link is provided on the Website describing the types of cookies used and how to accept or reject them, in compliance with EU regulations.

10. Use of External Videoconferencing Platforms

Videoconferencing platforms (e.g., Zoom, Google Meet, etc.) are used to deliver classes and tutoring sessions. These platforms have their own terms of use and privacy policies. Profe Ana Eslava is not responsible for any data processing carried out by these platforms beyond the Website’s control.

11. Minimum Age

To purchase courses or educational services, users must have reached the legal age of majority according to the legislation in their country of residence. Should a minor wish to access the services, parental or legal guardian consent will be required, in accordance with applicable laws.

12. Data Retention Period

• The personal data provided will be retained as long as the academic relationship remains in effect (the period during which the user is enrolled in courses or services).

• Once this relationship ends, the data will be kept for a maximum period of 6 months to address any liabilities and legal obligations, after which it will be deleted.

• Access to the learning platforms (LMS) will also be revoked 6 months after the course has ended.

13. Exercising Your Rights

In accordance with the applicable regulations (GDPR and corresponding national legislation), users may exercise at any time their rights to:

• Access: Know which data are being processed.

• Rectification: Request the correction of inaccurate data.

• Erasure: Request the deletion of data when they are no longer necessary.

• Objection: Object to the processing of personal data.

• Restriction of Processing: Temporarily limit the use of personal data.

• Data Portability: Receive personal data in a structured format or request their transfer to another data controller.

To exercise these rights, the user must send a written request to info@profeanaeslava.com, attaching a copy of a valid identity document.

14. Specific Legislation for U.S. Residents

Although Profe Ana Eslava is based in Spain and primarily governed by the GDPR and Spanish law, users in the United States should be aware that the following state and federal data protection regulations may apply:

1. California Consumer Privacy Act (CCPA): Applicable to California residents.

   • Official CCPA Link

2. Virginia Consumer Data Protection Act (VCDPA): Applicable to Virginia residents.

   • VCDPA Summary

3. Colorado Privacy Act (CPA): Applicable to Colorado residents.

   • CPA Legislative Text

4. Other U.S. States: Legislation is evolving in various states. Users are advised to consult the laws of their residence.

On a federal level, the main institution overseeing consumer protection and privacy is the Federal Trade Commission (FTC):

• FTC Official Website

Profe Ana Eslava does not sell users’ personal information to third parties, in line with the CCPA and other state regulations governing such practices.

15. Refund Policy in Spain

Refund Requests

• Users may request a refund for educational services purchased if permitted by Spanish law and according to the conditions set forth in the Refund Policy published on the Website.

• To request a refund, users must send an email to info@profeanaeslava.com clearly stating:

  1. Identifying information of the person enrolled.

  2. Reason for the refund request.

  3. Proof of payment or invoice, if applicable.

Deadlines and Conditions

• The refund process will be carried out following the relevant Spanish legislation on withdrawals and refunds, including the maximum time limits for processing refunds, provided legal and contractual requirements are met.

16. Security Measures

Profe Ana Eslava applies technical and organizational security measures necessary to protect personal data against unauthorized access, alteration, or destruction. The Website uses SSL encryption and conducts periodic checks to ensure the confidentiality and integrity of the data.

17. Applicable Legislation and Additional Information

This Website is subject to Spanish and European Union data protection regulations, specifically the GDPR (Regulation (EU) 2016/679). For more information, you can consult the full text of the GDPR at the official website of the European Union:
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32016R0679

18. Acceptance and Changes to the Privacy Policy

By enrolling in courses, using contact forms, or otherwise interacting with this Website, you explicitly accept this Privacy Policy.
Profe Ana Eslava reserves the right to modify this policy in order to adapt it to legislative or jurisprudential developments, as well as industry practices. Users will be duly notified of any changes that may affect the processing of their personal data.

Date of the latest revision:  the 1st of march of 2025.

If you have any questions about this Privacy Policy or need further information, feel free to contact us at info@profeanaeslava.com. Thank you for your trust!